Data privacy
How we handle your data
RelaxFly respects the privacy of its customers and website visitors, and treats contact details and travel requests as important information that should be used only as needed to provide the requested service and improve the customer experience. This policy explains the type of information that may be collected, how it may be used, and the general controls we follow when handling it.
When a customer fills out a contact form or service request through the website, we may request information such as name, mobile number, email address, requested service type, travel destination, expected travel date, number of travelers, approximate budget, or any additional details provided by the customer to help us understand the request. This information is used to contact the customer, review the request, prepare suitable options, follow up on inquiries, and provide offers or suggestions related to the requested service.
In some cases, additional information may be needed for specific services such as visas, international driving permits, or bookings that require more accurate details. Such information is handled according to the nature of the service and is requested only when needed to process, review, or explain the requirements of the customer’s request.
RelaxFly uses information to improve service quality, organize communication, understand customer needs, and respond to requests more effectively. Customer data is not sold to external parties and is not used for purposes unrelated to the customer’s request or service improvement. Some information may be shared with service providers when required to complete a booking or prepare a request, such as airlines, hotels, cruise providers, visa centers, transport companies, or parties directly connected to the requested service.
We work to handle data responsibly and limit access to it within the work scope as much as possible. However, the use of the internet and digital forms cannot be guaranteed to be completely free from all technical risks. Customers are advised not to send highly sensitive information unless it is actually required and through the appropriate channels.
This privacy policy may be updated from time to time to reflect service development, operational improvements, or new work requirements. Continued use of the website or communication with RelaxFly after an update means that the customer has reviewed and accepted the updated version within the limits of using the service.