General terms
Using RelaxFly services
By using the RelaxFly website or contacting us to request any travel service, the customer acknowledges that they have reviewed these terms and conditions and accepted the general framework governing website use and services. These terms are intended to clarify RelaxFly’s role in arranging travel services and how offers, bookings, prices, and service requirements are handled.
RelaxFly provides travel and tourism services including flight bookings, hotels, travel packages, cruises, VIP travel services, visas, international driving permits, and travel planning consultation. The scope of each service varies according to the customer’s request, option availability, service provider conditions, and the operational requirements of each booking or request.
All prices, offers, and programs shown or suggested are subject to change based on availability, season, number of travelers, room or cabin type, airline, hotel, or provider policies, exchange rates, and any additional charges that may appear before final confirmation. No offer is considered confirmed until final details are reviewed, availability is confirmed, and payment or booking procedures are completed according to the approved process.
Bookings are subject to the conditions of service providers such as airlines, hotels, cruise companies, tour providers, transport companies, visa centers, or any party connected to the requested service. These conditions may include change, cancellation, refund, no-show, check-in and check-out, baggage, document, or special travel requirements. RelaxFly works to explain available information to the customer as clearly as possible, but the final terms depend on the provider’s actual conditions at the time of booking.
The customer is responsible for providing RelaxFly with accurate and complete information, including names as shown in passports, travel dates, number of travelers, contact details, required documents, and any notes that may affect the booking. Any error or missing information may lead to delays, additional charges, or inability to complete the service depending on the request and provider conditions.
For visa, permit, or official document services, RelaxFly’s role is limited to assisting with preparation, review, or explanation of requirements according to the requested service. RelaxFly does not guarantee approval by the relevant authority, as the final decision belongs to the official entity, service provider, or approved system.
RelaxFly aims to provide clear information, suitable options, and professional follow-up. However, it is not responsible for circumstances beyond control such as flight changes, delays, cancellations by providers, changes in regulations, weather conditions, force majeure, or decisions issued by official or operational authorities that may affect the trip.
These terms and conditions may be updated from time to time to reflect service development or changes in work procedures. Continued use of the website or requesting services after updates means acceptance of the updated version within the limits of the requested service.